Customer Services

Customer Service Information Includes:                                                        

Jewellery Valuation

Jewellery Care Guide

Guarantee

Host a  jewellery party


Safe Guard – The UK’s Premier Independent Jewellery, Watch & Silverware Valuation Service


Do you know how much your jewellery, watches and precious possessions are worth?
With precious metal prices and Diamond prices fluctuating you may be under insured.
Losing or damaging a precious piece of jewellery is always distressing and could be made more difficult if your valuation is out of date or worse still, you have no valuation at all.
A SafeGuard valuation provides you with proof of ownership and value to enable any insurance claim to be settled quickly and with the minimum of fuss for a replacement piece of equivalent value.
Contact us to arrange your Valuation, call our free phone number or email us about it.
Your Options:

Jewel & Watch Valuation

Jewellery & Watch Valuation Service:
The best way to ensure you know the real value of your jewellery, watches and Silverware.
A Safeguard Valuation is simple and straight forward. It gives you a detailed professional description of your jewellery or watch, a clear digital image of your item for your records and a current replacement value.
£60* For each item
Fees include VAT & carriage returning items and valuation documents to you

Assessment & Authentication

Assessment & Authentication Report:
This independent report validates the authenticity of jewellery items, adding credibility and giving reassurance.
£75* per item.
Fees include VAT & carriage returning items and report to you.
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Watch Authentication

Watch Authentication Report:
The growing market for second hand high value swiss made branded watches, the increasing sophistication of counterfeits and the prevalence of "hybrids" is a major cause for concern within the trade.
These reports offer reassurance that a watch is what it purports to be prior to valuation or sale. It is a useful supplement to an independent safeguard valuation.
£125.00* For each item
Fees Include VAT & carriage returning items & report to you.
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Customer Valuation

Safeguard Valuations are provided by the UK's most experienced valuers who are all FGA Qualified gemologists or members of the NAG Institute of registered valuers.
The service is totally independent. Safeguard is operated by Birmingham Assay Office, a not for profit organisation that has been providing protection for consumers and traders for over 235 years.
Safeguard has no vested interest in the value of the item.
All Safeguard Valued items are recorded, with their photograph, on a secure, national database in case proof of ownership is required because of loss or theft.
Rings can have a small unique "safemark" punched in to them to give you undeniable proof of ownership.
Safeguard Valuations are usually charges at a standard price regardless of the value of the item, so you know exactly how much it will cost before you start.
Safeguard specialist valuers provide an unrivaled level of expertise which ranges from contemporary through to antique items.
Safeguard Jewellery, Watches and Silverware valuation Services are available for insurance replacement/ Probate / Sales Between Parties / Second Hand Replacement Value / Expert Opinions
* COMPLICATED AND/OR UNUSUAL ITEMS MAY ATTRACT AN ADDITIONAL CHARGE. THIS WILL BE DISCUSSED BEFORE THE VALUATION IS CARRIED OUT. FEES ARE INCLUSIVE OF VAT & CARRIAGE

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About SafeGuard
SafeGuard has been providing independent jewellery, watch and silverware valuation services for over 25 years. The service is a division of The Birmingham Assay Office an organisation that has been assaying, testing and hallmarking precious metal articles for well over 2 centuries.
The SafeGuard valuation service is provided by a team of highly experienced and expert valuers all of whom are IRV registered or FGA qualified.
The service is completely independent and has no vested interest in the value of the pieces it examines. Customers can have absolute reassurance that they will receive a complete and accurate record of their items, their value and their ownership.
The SafeGuard Service - Simple, Straightforward, High Quality, Good Value
All items submitted to SafeGuard for valuation are given a unique identity number. Digital photographs are taken of each piece and it is then examined in detail by an expert SafeGuard valuer. Using a combination of experience and the latest scientific equipment the valuer compiles a comprehensive and individual written description including weight, size, special features and value. The photographs and information are then printed onto high quality stationery and the valuation document is placed into an individual folder. All this information is permanently stored on SafeGuard’s secure national database, providing you, the police and your insurer with proof of your ownership. Should any items be lost or stolen, details are posted on the loss register, which can be accessed by the police and then tacked back to the owner if they are subsequently recovered.
FOR MORE INFORMATION AND TO PURCHASE A SAFEGUARD VALUATION, CONTACT CHERUBSJEWELLERY.COM TODAY


Jewellery Care Guide

Always protect your jewellery when you are not wearing it.  Store your jewels carefully trying to keep pieces apart so that they don't rub together or tangle up.
Avoid wearing rings and Jewellery when doing cleaning, gardening or doing your favorite sports activities.  If you are doing an activity where you know your jewellery may get damaged remove it and put it in a safe place.  Just remember to keep a mental note of where you put it!

Keep your jewellery away from nail polish removers, perfume, hairspray and any other chemical that may harm it.
To clean your jewellery use a professional jewellery cleaning product (always read the manufacturers instructions)
Never go swimming in your jewellery; chemicals in swimming pools can cause damage.
Sterling silver will polish up by rubbing or buffing it with a soft cotton cloth or a professional silver cleaning product (always read the manufacturers instructions).


Kit Heath Banner

Kit Heath - Jewellery Care Guide

For over 25 years we have been working on all sorts of different ways to prevent silver from tarnishing and what to do when it does. Chemicals, black magic, you name it we have tried it. So we would like to share with you that we have discovered the best thing for keeping silver looking great is.........a silver cloth. It IS that simple.


Your Guarantee
You will be happy to hear that every piece of Cherubs Jewellery is Guaranteed for 3 months from the date you purchased it!
Q: What does this mean for me?
A: Cherubs Jewellery will replace or repair your Jewellery should there be a defect in the original workmanship or manufacture within 3 months. The guarantee does not apply if you have accidentally misused your jewellery or it has become damaged in some way due to wear and tear.

Your guarantee is for 3 months and does not take into account how many times you may have worn the piece, the Guarantee is subject to discretion, and we do look at every case individually.
 
Examples of defects due to workmanship:
Sharp Edges, Faulty catches, soldering not up to standard, gemstones or diamonds not set well.
 
Examples of defects due to mishandling:
Scratched or dented surface on the stones, metals or materials used from scrapes or knocks. Snapped chain, damaged caused from contact with corrosive substances, lost charm or pendant or earring resulting from piece not being fastened properly.


Host a Jewellery Party!

Life's a party. Reward yourself by hosting one. Shopping can be fun and simple! Spend quality time with friends and family while you discover beautiful jewellery and gifts without leaving your home!  As the party hostess you’re rewarded with a £50 gift voucher to spend on jewellery at your party! Whats more, during your party one of your guests will win a £30 gift voucher to spend too!
What's even more fun than spending your gift voucher? You get to try on ALL the jewellery with your friends! You don't get to do that in a shop.
Party Testimonial!
My first time hosting a Cherubs Jewellery party was a very enjoyable experience and I am already looking forward to the next one!  There is a wide range of quality pieces with prices to suit every budget and the customer service was first rate.  Zana's friendly manner, coupled with her years of experience in the jewellery industry, meant that each guest felt individually catered for.  It was so nice to hear their words of praise afterwards.  The hostess rewards were very generous and I would highly recommend a Cherubs Jewellery party to anyone.  My friends were so impressed they will be booking theirs soon! - Liz Sangster
Contact me to book your party now!
zana@cherubsjewellery.com | Freephone 0800 158 8547
t&c's - Party's available in and around Scotland. Contact me to find out if they happen in your area.